Refund policy

Returns

Because our products are food and beverages, we do not accept change-of-mind returns.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at southernsweetteacompany@gmail.com. Include your order number, a description of the issue, and photos of the product and packaging when available.

We will review the issue and help arrange an appropriate resolution, which may include a replacement or refund. You do not need to send products back unless our team gives you instructions to do so.

Refunds

We will notify you whether a refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact southernsweetteacompany@gmail.com with your order number.